FREQUENTLY ASKED QUESTIONS
What will your hours be when you reopen?
Upon reopening, our branches will operate at decreased hours to allow greater time for disinfection. Plus, there will be times when we temporarily and intermittently close areas for cleaning, and these times will also be published for our members. In exchange, we are, however, committed to being open during peak hours. We will also offer special hours for members seeking time frames when masks are 100% required for all. This is a perfect time for members who are vulnerable and/or extra cautious during this pandemic.
Branch hours can be found on branch location pages here:
Will you offer special hours for those who prefer to be in a 100% mask wearing environment, even when exercising?
Yes, we will provide special hours for those who prefer to only be in the facility when EVERYONE is masked. These hours are:
Doylestown: M-F 8AM-9AM and 7PM-8PM; S&S 11AM-12PM
Fairless Hills: M-F 7PM-8PM; S&S 11AM-12PM
Newtown: M-F 8AM-9AM; S&S 11AM-12PM
Quakertown: M-F 8AM-9AM and 7PM-8PM; S&S 11AM-12PM
Warminster: M-F 8AM-9AM and 6:30-7:30PM, S&S 11AM-12PM
Important to note, masks are not required during 100% mask hours for Y-led programs/classes such as indoor group exercise as well as personal training, youth and adult sport leagues/programs (basketball, gymnastics, etc.).
When are masks required when at the Y?
On July 1, Governor Wolf expanded mask-wearing requirements, making it mandatory that all PA residents wear a mask anytime they leave home. In hearing this news, we contacted Bucks County Department of Health and upon their recommendation are amending our safety protocols regarding masks. Please note, the guidelines below are subject to change.
Mask Protocol While Inside the Facility:
- All members must wear a mask upon entering the facility
- Masks are to remain on throughout facility usage and especially within common areas such as the fitness center, studios, locker rooms, pool decks, hallways, etc.
- Masks are to be worn when setting up/breaking down equipment, cleaning equipment and moving between pieces of equipment. Masks may be removed when exercising on a piece of equipment, or throughout the group exercise class, but only if the member can do so while socially distant. For example: If one member is “spotting” another member while weightlifting, both members must be wearing masks.
- Masks are to be removed upon entering the pool and are to remain off during pool usage.
New, 9/21/20: As playing basketball is considered to be physically exercising, we have received approval from Bucks County Department of Health for mask removal while playing basketball. Masks are to be placed back on during breaks, conversation, etc.
Remember, basketball reservations are required. Please click here to reserve your time today. One (60 minute) time slot may be reserved per day to a maximum of three time slots per week. Reserving back-to-back time slots is not permitted
Mask Protocol While Outside the Facility:
- Masks are not required to be worn when outside the facility and socially distant.
- For example: Campers and Camp Counselors, while outside and socially distant, do not need to wear a mask. Upon entering the facility, masks are to be worn.
Members participating in outdoor group exercise classes, and remain socially distant, do not need to wear a mask.
There are no changes to child care and camp mask-wearing protocols at this time.
Usually youth age 12 can access the Y without a parent. Why can’t my child, age 12, visit the Y to swim and use the fitness center?
Due to the serious nature of maintaining social distancing, cleaning equipment before/after use, as well as new capacity requirements, Y staff agreed that 13 years of age was most appropriate to access independently at this time. We will continually be evaluating our protocols and modifying when necessary.
If I don’t pass the entry health check, what happens?
If any member of your family does not pass the health check, you will not be allowed to enter the Y at that time and for the next consecutive three days. This policy is based on state and local guidelines. To avoid being turned away at the Y, we strongly encourage all members to take their individual temperature prior to departing for the Y. Also, please do not come to the Y if you are not feeling well or know you have been in contact with someone who has tested positive COVID-19. This is our best defense to preventing COVID-19 from penetrating the Y.
UPDATED: Is my visit still limited to 60-minutes?
While early in our reopening, this was a policy we are no longer limiting the length of your visit. There are no longer limits for attending group exercise classes or using the fitness center.
Pool usage remains limited to 45-minutes per visit.
Are guests or members from other YMCAs permitted?
In the launch of our reopening plan, we are prioritizing the experience of our members. As we move through the summer, we will reevaluate national reciprocity as well as outside guests.
I live between two branches and usually visit both. Am I limited to my home branch only?
No, you are free to use any branch of YMCA of Bucks County as long as you use your home branch at least 50% of the time.
What happens if I arrive and you are full at 50% of occupancy?
As most of our programming is outside and/or on reservation systems, we do not believe we will exceed building capacity. In the unlikely event that you arrive to the Y and we are at capacity, you’ll be asked to wait in a queue before entry. This is also why we’ll be enforcing the 60-minute rule while capacity guidelines are in place.
You won’t have a lost and found. What if I lose something at the Y?
We are encouraging members to bring as little as possible into the Y during these early steps of reopening. Any lost items will be discarded and/or donated.
Why do I have to sign a new waiver?
Times have obviously changed. Our waivers did not include many key policies that have now become necessary in our ‘new normal’ such as remaining home when unwell, cleaning equipment before and after use, social distancing, etc. The new waiver is available on our website <HERE> and we strongly encourage you to execute the waiver before visiting the branch for the first time after reopening.
The waiver webpage includes an overview of changes to our policies and safety protocols.
Who has to sign the waiver?
Just one adult member of each household needs to execute the waiver. In the case of membership for minors, a parent or legal guardian would sign the waiver for the child or teen.
Why aren’t you opening everything when you open the branch?
Our goal is to reopen a safe facility following guidelines provided by the Commonwealth of Pennsylvania, CDC and Bucks County Health Department. We will continue to reinstate programs and services as we are able and will communicate these changes as they happen.
What should I do if I see members not social distancing? Or not wiping down equipment?
We appreciate everyone’s adherence to our protocols as well as their care and consideration for fellow Y members. If you have any concerns when in our branches, please seek one of our new Health & Safety Champions, easily identified by the shirts they wear, or ask at the Welcome Center to speak with a branch leader.
Are locker rooms opened?
Yes, locker rooms are opened with safe social distancing requirements in place. Similar to our fitness center equipment, we have also provided spray bottles outside of the showers for members to disinfect latches on the stalls and shower handles after use.
Is the Skatepark in Doylestown open?
Yes, the skatepark is open. Visit the webpage for hours and registration for programs and classes!
Will you close again if there is a resurgence of COVID-19?
We will always follow local, state and federal regulations. Should there be a resurgence of COVID-19 and we are required to close, we will.
What happens if someone who works at or visits the Y is diagnosed with COVID-19?
If an individual is diagnosed with a confirmed test of COVID-19, they must remain out of the facility for a minimum of 14 days including 3 days of no symptoms. Furthermore, they must provide an isolation release letter from the Bucks County Department of Health. We will provide medical freezes and/or refunds for anyone who is impacted by COVID-19 and cannot access the facility.
Per Bucks County Department of Health: Once a Bucks County resident has tested positive, they are interviewed by someone from this department. An isolation letter is sent via email, stating that they are hereby ordered into isolation, and must remain in their home until released by the Department. The family members are to remain quarantined on the property until released by this Department. An isolation and quarantine release letter is sent via email by this Department when it is determined that the isolation or quarantine is completed. YMCA of Bucks County may not allow any person who was in isolation or quarantine to enter camp, child care, or the pool unless they provide the isolation or quarantine release letter from Bucks County Department of Health.
If you are diagnosed with COVID-19 after visiting any branch of YMCA of Bucks County, please notify Janet Felder, vice-president of human resources, at email@example.com or 215.348.8131, X1113.
I have a question about my membership, who do I contact?
For questions regarding your membership, please complete the webform found <HERE> or call your home branch. Branch phone numbers can be found on the location page of the website.
When will we reopen with regular programming and building amenities?
Programs and services are now available! Registration is now open and ongoing. To find your favorite program, visit PROGRAMS in the blue bar of our webpage and navigate to the program that meets your needs!
How do I make a reservation to lap swim?
We will be utilizing our MindBody software as our reservation system during this time:
Instructions for the general use of MindBody can be found online <HERE>
When I make a reservation to lap swim, how many people will share my lane?
Membership Aquatic Group Exercise: Low impact aquatic group exercise will be conducted with required registration and social distancing of one person per 100 sq.ft to be enforced; CDC does not recommend wearing a mask during aquatic programmingMembership Open/Family Swim: Member registration will be required for family open swim. The minimum distance required between families is six (6) feet on all sides
Membership Lap Swimming
Lanes are one or two people per lane. You may make one reservation for two people in your household or you may make a single reservation and share a lane with another member.
After 9/28: Lanes are available via reservation at two per lane. Members will circle swim with a member of their family making their own reservation) or with another member.
Do I check-in with a Y staff member when I arrive onto the pool deck?
That would be helpful, yes. A Health and Safety Champion will be there to assist you to your lane and or pool space.
Similar to summer’s past, our pools will continue to close for camp usage and especially during COVID-19 when capacity guidelines must be followed.
When will water exercise classes return?
Aquatic group exercise classes are available by reservation at our Doylestown and Quakertown branches.
When will group swim lessons return?
Group swim lessons for youth and adult are available. Register on our aquatics pages today!
What about private swim lessons?
We are offering private swim lessons (and personal training). Please contact the aquatic director for your branch to schedule a time.
Doylestown - Anahita Mir at firstname.lastname@example.org
Fairless Hills - Nicole Bandura at email@example.com
Quakertown - Becky Musselman at firstname.lastname@example.org
When will the swim team, gymnastic team and youth leagues resume?
Swim team, gymnastics team and youth leagues are now available! Register today!
When will recreational swim, slides and water elements reopen?
Recreational swim, slides and water elements will reopen on a reservation system upon reopening of the branch. Please look for family swim times.
Is the whirlpool open in Doylestown?
YES! The whirlpool in Doylestown is currently open but requires a reservation via MindBody <HERE> on the 'swim reservations' tab. Reservations are for a 15-minute length of time.
Is the sauna open in Doylestown, Fairless Hills and Quakertown?
Unfortunately, due to the small size of the room, therefore making social distancing difficult, we will not be opening the sauna in our initial reopening phase.
GROUP EXERCISE CLASSES
What will be offered in the way of group exercise classes?
Classes will be held indoors (low impact), outdoors (high impact), and will continue through our virtual offerings.
Virtual group exercise class registration can be found <HERE>
Schedules for the entire association can be found <HERE>
Reservation system for indoor and outdoor group exercise classes Participation in both indoor and outdoor classes requires signing-up via our reservation system. We will be utilizing our MindBody software as our reservation system during this time:
Instructions for the general use of Mind Body can be found online <HERE>
Policies for in-person, indoor and outdoor, group exercise after July 1:
- All members must register for classes, beginning the Friday of the previous week and up until 8PM the night before the class.
- Classes without a minimum of 5 registered attendees will be cancelled after 8PM the previous evening.
- NEW! Members are no longer limited to a 3/class per week registration maximum for land classes. (3X per week still applies to aquatic group exercise)
- Non-equipment based classes will allow drop-ins within 5 minutes of class starting (if a registered participant does not arrive for class)
- Classes without a minimum of 5 registered attendees will be cancelled
- In the case of inclement weather, outdoor classes will move to a virtual format. Please check our website prior to departing for the Y for alerts at ymcabucks.org. You will also receive a cancellation email via the MindBody system notifying you of the change.
- Cancellations for early morning classes will be announced by 8PM the previous evening. Cancellations for evening classes will be announced by 12PM that day. Cancellations will be based on the hourly forecast with 50% and higher chance of rain being the benchmark.
Why do I have to register in advance for group exercise class?
Based on new capacity guidelines, we need to limit the number of participants in a class, especially when held indoors.
Why are you not offering spin?
As spin is a high impact class, in a smaller sized studio, with social distancing nearly impossible, we do not deem it safe to offer spin during our initial reopening phase. Quakertown will be offering spin outside as its facility is designed for this offering.
Can I just drop-in?
Although drop-ins are discouraged, if you are in the facility and wish to spontaneously try a class, drop-ins will be allowed for classes that do not require equipment and after 5 minutes of the class starting. Please understand that if all pre-registered attendees attend a class up to the maximum, drop-ins will not be permitted. Furthermore, if after the 5 minutes you join a class, only for the pre-registered member to arrive, you will then be kindly asked to leave the class.
Are the online, group exercise classes still free?
Our new online, group exercise classes are free to members with family, adult and teen memberships.
What about Les Mills online?
Les Mills provided their services for free during the pandemic closures. Once we reopen our branches, their services will no longer be complimentary.
If I am a member at the Doylestown branch but enrolled my child in Student Success Program at the Quakertown branch, can I workout there after I drop off?
Yes, you may use any branch of YMCA of Bucks County as long as you use your home branch at least 50% of the time.
When can I book a birthday party?
Parties and events are under the approval of Governor Wolf’s phasing plan. At this time, parties and events are discouraged. We will continually stay abreast of changes in state and local guidelines.
I volunteer with the Y. Can that resume when you reopen?
We will reexamine volunteers after the first few weeks of our reopening plan.
Will you be running the 7th Grade Initiative? When can I register my child?
Registration for 7GI begins on September 1. Visit the webpage for details <HERE>
How frequently will the facility be cleaned/sanitized?
Throughout the day and nightly, our facilities will be sanitized. Our facilities will also be sanitized during our weekday, midday closures.
What is an Electrostatic Sprayer?
The Electrostatic Sprayer applies disinfectants to a variety of surfaces and is highly effective in killing and disinfecting both bacteria and viruses. It will be used during our midday and nightly cleaning. Although the Electrostatic Sprayers are helpful, frequent handwashing and/or hand sanitizing remains a better defense to COVID-19.