Please use the “Forgot your passcode” link on the home screen to contact us and
we will email you a temporary login and password for your app.
After you sign in, please select the circle with your initials on the top left of the app.
From there, click on the purple pencil button on the circle of your initials. Scroll
down to ‘New Password’.

No, you won’t lose your fitness activity. Keep tracking those workouts! Be sure
to change your home Y in the “Settings” tab under “My Profile” to see your new Y’s
group exercise schedule.

At the top left, select the circle with your initials. From there, click on the purple
pencil button on the circle of your initials. Scroll down to ‘Home Location’ and set it
to the location you would prefer to see information for.

At the top left, select the circle with your initials. From there, click on the purple
pencil button on the circle of your initials. Scroll down to ‘Height’ and ‘Weight’.

You can enter a workout manually by selecting the “Record a Workout” tile “Record
Manually” from menu and select the “add” text. You can also add a missing
workout. This will allow you to pick the type of workout and track the duration,
distance, and calories burned. When you enter type of activity and duration, the
app will estimate the calories.

You can also use “xCapture” (located in the “Record a workout” tile). This allows
you to take a picture of the display on cardio equipment and it will log the workout
for you. Make sure you connect your wearable apps to the app using the
“Connected Apps” tile. There will be a slight delay before the workout shows up on
your “Workout” tile.

You can also use a number of third party apps, wearables and trackers such as
FitBit and MyFitnessPal. The full list of these can be found in the "Connected Apps"
tile. You can also link your Myzone belt to the app via the Myzone tile.

The xID user identification system is a universal numeric user ID for fitness
equipment, mobile apps, and websites. You can use a 10-14 digit number to sign in
(phone numbers are easiest to remember). There is a 4-digit numeric passcode for
security reasons. Look for the xID mark to know if your Y location has YSV App
-connected equipment. Be sure to sign-in to track and personalize your workout
activity.

You can add a workout in the “Workouts” tile or under the “Record a Workout”
tile. Use the plus symbol and select “Add a workout” or “missing workout”. There is
no option to delete a workout from a 3 rd party connected app. You are able to edit a
manual entry work-out by selecting the ‘pencil’ icon on a manual entry.

No problem, use the “Record Manually” feature under “Record a Workout” and
enter in your workouts by day. You can also link 3rd party tracking apps and
devices to your account under the “Connected Apps” tab to automatically track
workouts.

In the “Record a Workout” tile, select the “Missing Workout” option. Enter your
workout stats and give as much information about the cardio equipment as
possible. A message will be sent to the Netpulse support team to look into the
issue. Note: you can only add one “missing” workout per day.

Entering a manual and a missing workout look very similar but have different
functions in the app. Using the manual workout feature is great way to enter
workouts you wouldn’t otherwise be able to enter using a xCapture or third party tracker (i.e. weight lifting or basketball). The missing workout function is a way to
enter a workout that did not make it into your workout tab from a third party
tracker or a blurry xCapture photo. The rules of many challenges do not allow
manual workouts to be counted, whereas missing workouts will be counted toward
a challenge, but you can only enter one missing workout per day.

The “Workouts” tile shows you a history of all your workouts and will also sync
your workouts from connected 3rd party apps. If you need to record a workout, you
can do so by selecting the ‘plus’ icon at the top right of the screen. The “Record a
Workout” tile allows you to manually record a workout by selecting ‘Record
Manually’ or inputting a workout by taking a photo of the QR code on the machine
by selecting ‘xCapture’.

Please go to the “Side Menu” and under “Privacy” select the private.
The Side Menu can be accessed by touching the 3 horizontal bars at the top right
corner of the screen on the main page.

Our app provider is continuously adding more. Please let us know your favorite
so we can request they add it to the list: nreynolds@cbfymca.org.

Yes, you can link multiple devices and they will all track.

To link your 3rd Party Applications please:
● Create a 3rd party account (if you don’t already have one).
● Sign-in to your account on the App and go to “Connected Apps” and
follow the prompts.
● Click "link" for the accounts you wish to link.
● Authorize info sharing.

Try a few steps to ensure your account is linked properly:
Log out and sign back into your 3rd party app account
Log out of the app and sign back in
Please note, if you are using a 3rd party app/device to record your workouts there
may be a slight delay from when the app/devices syncs to when the workout
appears in the app.
Still having problems? Email nreynolds@cbfymca.org for assistance.

If two 3rd party apps are linked to each other and linked to your Netpulse
account you will see duplicate workouts in your workouts tab because both sources
will send data to Netpulse.

Please visit the challenge page on the App to view the challenge details or you
can visit the Welcome Center for more information on challenges.

You can participate on the go! Link to your 3rd party apps and wearable devices
(ex: Fitbit, Runkeeper, MyFitnessPal, etc.) under “Connected Apps” tile in the app.

Absolutely, join as many as you’d like within the same Y location.

Please be sure you take a photo of the cardio machine using xCapture with the
post workout stats and/or confirm your 3rd party devices are synced. Please visit
the “Challenge” tab on the App for full challenge details as rules can differ per
challenge. Please note, if you are using a 3rd party app/device to record your
workouts there may be a slight delay from when the app/devices syncs to when the
workout appears on the leaderboard.

Please check the start date of the challenge in the app. It may not have started
yet. Your workouts will begin recording when the Challenge officially starts. Please
note, if you are using a 3rd party app/device to record your workouts there may be
a slight delay from when the app/devices syncs to when the workout appears on
the leaderboard.

Please sign into the app and go to the “Challenge” tile and click on the challenge
you have joined. From there, you can click on "Leave Challenge" button on the
bottom of the screen. This will remove you from the Y challenge.